Distributed
Warehousing

SOLUTIONS BUILT FOR TODAY'S COMMERCE

Otispeed delivers logistics services crafted for the fast-moving world of e-commerce, where customers expect dependable and prompt shipping. We prioritize streamlined, precise, and scalable fulfillment operations to help your business meet these needs.

Our methods are always evolving, focusing on efficiency from packaging through storage and shipping. We rely on a network of fulfillment partners and integrated technology to support our clients.

Our Network-Based Fulfillment Approach

Meeting Customer Demands

As e-commerce grows, customers expect faster and more accurate deliveries. Fulfilling these expectations requires a strong and flexible logistics plan. The real work starts after the sale: ensuring orders are filled correctly, packages are secure, and deliveries arrive on time.

How Our Network Operates

Our approach gives you access to several fulfillment centers without the high costs of building your own. When an order comes in, our system selects a partner facility with the needed inventory and the best location to serve your customer quickly. Managing multiple warehouses independently means high expenses for property, staff, and operations. Our model lets you take advantage of this distribution by only paying for the space and services you use, with flexible options.

Careful and Reliable Execution

We process orders of any size, from single items to large shipments, following your packaging and shipping preferences. Special handling or kitting requests are welcome. Our priority is consistent, precise fulfillment. Staff at our partner locations are trained to promptly receive, check, and process your inventory. You'll usually get documentation like inspection photos and receiving reports for transparency and confirmation of your goods' condition and quantity.

A Coordinated Fulfillment Process

Order fulfillment involves several steps that must work in sync. Our technology and procedures are designed to keep each stage—from order entry to carrier handoff—working smoothly together. Any disruption can cause

Technology for Greater Visibility

We use technology to bring transparency and efficiency to logistics. Our systems review data on sales, inventory movement, and regional demand. These insights help guide your restocking choices, with our platform offering automated low-stock alerts or restock suggestions based on your settings. You always have the option to accept, change, or ignore these recommendations. You can also set up automated business rules in our platform. For instance, you might specify how to handle damaged goods—such as isolating the item, recording the damage, and starting a return to the supplier. Our receiving teams will follow these instructions as part of their workflow.

SMARTER BUSINESS ANALYTICS

Today, we have access to more data than ever, but making sense of it can be challenging. Our AI-powered Business Analytics and Big Data tools present information in a clear way to help your managers make better decisions.

We also use automated systems to track and manage your inventory. When products are nearing expiration or running low, you’ll get a system alert. You can then choose to clear out old stock or reorder as needed, helping you avoid delays or interruptions in fulfillment.

We also use what we call Advanced Protocols—standing instructions for handling specific fulfillment challenges. These protocols guide our team and allow us to act quickly if unexpected issues arise. Instead of waiting for your direction, we follow your pre-set instructions to prevent unnecessary delays.

You decide how your orders are processed. By setting up Advanced Protocols, you have a backup plan in place for any issues. If you have special requests, let us know—we can customize orders to include loyalty programs, coupons, promotional items, samples, and more.

Process evaluation and tracking

Unified database administration

Insightful reports and dashboards

Strategic planning for inventory placement

Carrier and logistics selection

Material handling and sorting system support

If you think this list is impressive, just wait to see what else AI can do!

Innovation and a drive for continuous improvement set us apart. While others settle for average, we keep refining our advanced system. Our success is built on a foundation of never settling for less than excellence and delivering unmatched service to our customers.

A Mutual Focus on Satisfaction

Our partnership is built on mutual success: your growth benefits us, and our dependable service strengthens your customer relationships. We know customer satisfaction is essential, and we apply this principle to every order we fulfill for you.

Optional Shared Inventory Program

For eligible clients, we offer an optional program to boost delivery speed for select, high-demand products. Participation is by application and requires strict standards for product quality and documentation.

Program Highlights:

Eligibility: Clients must be approved based on product type, reliability, and quality. Only new, undamaged items in original packaging are accepted. Standard procurement documents (invoices, receipts) are required for all goods in the program.
How It Works: Approved, identical products from multiple clients are stored in specific locations within our network. When you sell an eligible item, the system fulfills it from the closest stocking location. Your inventory is automatically and accurately updated in real time. The client whose stock was used receives a matching inventory credit.
Client Oversight: You can review fulfillment details for orders filled from the shared pool. The program is designed to lower shipping costs and speed up delivery for fast-selling products.
Quality Control: Enrollment is limited, and participation is regularly reviewed to ensure all items meet our quality requirements.

Participation in the Shared Inventory Stock program is selective and limited. Once approved, you'll send the required inventory to us. All items must have proper acquisition documents like checks, invoices, or receipts. You should also be authorized by the manufacturer to resell products when needed.

When an order is placed for a participating product, our AI finds the nearest warehouse with available stock. Even if that warehouse doesn't have your inventory, we'll fulfill the order with identical goods and update your inventory records.

All your order instructions still apply when using the Shared Inventory Stock program. We'll photograph fulfilled orders and upload images to the CRM for your review.

If you're interested in joining the Shared Inventory Stock program, reach out to us today! You can call or email us to get started.

* Only select merchandise and brands are eligible for the Shared Inventory Stock program. We enforce strict quality standards to ensure a positive experience for all {COMPANY} customers. Otispeed reserves the right to deny participation at its discretion.

Our Fulfillment Process

Send Inventory: Ship your products to our designated receiving centers with the necessary paperwork.

Optimal Placement: Our system suggests the best inventory distribution across our partner network based on sales and demand.

Receiving & Inspection: Inventory is checked in, inspected, and recorded at the partner facility. You'll get confirmation and documentation.

Order Integration: Customer orders are received into our platform through your sales channel integration.

Fulfillment Routing: The system selects the best facility to fulfill the order, considering location and stock.

Order Processing: Items are picked, packed to your specifications, and labeled for shipping.

Carrier Selection & Shipping: Shipping is arranged according to your preferences, and the package is handed to the carrier. Tracking is updated in your dashboard.

Delivery & Completion: The package is delivered to your customer, completing the process.

Kyle Andrew

EVP, CMO at American Eagle Outfitters

Difficulties with order fulfillment were stopping our brand from reaching the highest level of customer satisfaction. As the EVP, I needed to find the best solution to address these issues. Otispeed gave me access to top-quality order fulfillment, and now I’m confident that packages are always delivered accurately and on schedule.

CUSTOMER SERVICE

Otispeed is committed to providing excellent after-sales support, customer care, and satisfaction. If you have any questions or need assistance with an order, please contact us. Our customer service team is available 24/7 to make sure your business and your customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (note: you must be a customer with an active subscription to use the ticket system).

(800) 550-4576

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