Customer
Assistance

How do I sign up for one of your plans?
Joining Otispeed is quick and straightforward. Just complete the form and select the plan that fits your needs. New customers always receive the first two weeks free. If you’d like to adjust your plan later, contact us and we’ll help you make changes.

What are your pricing options?
We offer several subscription tiers. You can choose between monthly plans or a pay-as-you-go option. Pricing depends on your selected plan and/or usage (usage-based billing applies only to pay-as-you-go). You’ll always know your costs upfront—there are never any hidden fees.

What does it mean when people mention distributed warehouses?
We have a large network of warehouses across the country. When you use our Order Fulfillment service, we place your inventory in locations closest to your customers. Orders are shipped from the nearest warehouse, saving you on shipping costs and providing your customers with fast delivery. It’s a win-win solution!

Is there a minimum monthly order requirement to use your fulfillment service?
No, we don’t set any minimum or maximum order limits. You can operate your business as you wish, and we’ll handle your orders regardless of volume.

Can you handle hazardous or fragile materials for my business?
Yes! We specialize in managing hazardous and delicate items. We hold EPA certification and comply with all relevant laws. We’re happy to work with your business.

What happens if a customer’s order can’t be delivered?
If an order is returned as undeliverable, the carrier will send it back to us. We’ll try to contact the customer and reship if possible. USPS may charge for return shipping, while other carriers may offer free returns for undeliverable packages.

How quickly do you process orders?
Orders received before 2 PM on business days are processed the same day. Orders placed after 2 PM or on weekends are handled the next business day.

Can Otispeed assist with international shipping?
Absolutely! We offer international shipping with a variety of options at competitive rates. Our network includes the world’s largest shipping carriers.

Are there any charges for packaging or shipping supplies?
No, we provide free packaging and shipping materials for standard, unbranded boxes. If you prefer branded packaging, additional fees will apply.

How can I tell if my website works with Otispeed’s system?
Our solution is highly adaptable and works with most major eCommerce platforms. If you have a custom website, we’ll collaborate with your developers to ensure a smooth integration.

How long does the integration process take?
Our IT team is dedicated to making integration fast and seamless, so your customers experience no interruptions. Typically, integration takes just a few hours, and we ensure there’s no downtime even during maintenance.

Do I have to use your software?
While we recommend using our software for its convenience and features, you’re not required to do so. Many customers appreciate having a centralized platform for business management, along with advanced AI and analytics tools that make our system a top choice in eCommerce.

How frequently will I receive invoices?
We send invoices to our customers every week. You’ll get an automated notification when your invoice is ready.

What should I do if I notice an issue with my invoice?
Just call or email us, and we’ll help resolve your question or fix any problems. Please let us know within 30 days if you spot a billing error.

What payment methods do you accept?
You can pay using a U.S. bank account or with cryptocurrencies such as Ethereum, Bitcoin, or Litecoin.

Is there a fee for consolidating packages to save on shipping?
No, we don’t charge for package consolidation. This service helps you save even more on shipping costs.

Are there any discounts available?
We offer some of the best rates in the industry, plus additional discounts. Check with your representative to make sure you’re getting all the savings you qualify for.