Our Features
PERSONALIZED SUPPORT
When you work with Otispeed, you’ll receive VIP treatment. Regardless of your business size, every client is valued equally. Each customer is assigned a dedicated Personal Manager who serves as your main contact for all matters. Your Personal Manager will guide you through our services, options, and subscriptions, especially if you’re new. They’re also your go-to for any account or order concerns. This premium service is complimentary, so you won’t pay extra for the outstanding support your Personal Manager provides.
We aim to minimize wait times and give you a dedicated resource to quickly resolve any issues, ensuring minimal downtime. Our clients consistently praise their Personal Managers and the exceptional service they receive.
Otispeed is committed to staying ahead with the latest technology. We actively explore, test, and implement new tech that brings value to our clients. Technology can be a powerful asset when used effectively. If technology isn’t your focus, let us handle it for you. We’ll manage the technical details and even train your team so you can fully benefit from our solutions.
Unlike many fulfillment companies that settle for the basics, we push for innovation! We adopt advanced technology and deliver state-of-the-art solutions to lead the way in Order Fulfillment, helping our clients stay competitive. Our systems include advanced tracking, next-gen analytics, and inventory management to give you an edge.
We also proactively address potential challenges by implementing contingency plans and Advanced Protocols, allowing customers to set instructions for various scenarios. This enables our team to process orders efficiently, even when unexpected issues arise, resulting in faster processing and a better customer experience. Our technology, infrastructure, and processes are seamlessly integrated to deliver the most efficient Order Fulfillment possible.
USER-FRIENDLY EXPERIENCE
Adopting a new system can be challenging, but Otispeed offers one of the most user-friendly and versatile platforms in the industry. Our intuitive interface and effective training will have your team operating smoothly in no time. Our system is highly adaptable, allowing seamless integration with your current setup and other industry partners (suppliers, vendors, carriers, supply chain systems, and more).
You’ll be able to manage a wide range of tasks: placing orders, tracking shipments, generating reports, monitoring inventory, communicating with stakeholders, handling returns/refunds, accounting, and more. Instead of juggling multiple tools, you can do it all—and more—from a single platform.
COMMITTED TO YOUR SUCCESS
We are fully committed to your business’s success and to ensuring your customers are well supported. Our business thrives because of your clients, so your growth is our priority. Our interests are aligned—your success is our success.
With a dedicated Personal Manager, you’ll be back on track quickly if any issues arise. You can also reach our customer service team by phone, email, or chat whenever you need assistance. Take advantage of all available resources to serve your customers, grow your business, and maximize your subscription. We’re ready to go above and beyond to ensure your satisfaction.
COLLABORATIVE INVENTORY
We elevate the Distributed Warehouse Network concept by introducing the innovative Shared Inventory Stock model. In this model, sellers offering the same product can pool their inventory, and orders are fulfilled from the nearest warehouse to the customer. Even if a seller doesn’t store inventory at a specific location, orders can be fulfilled from shared stock at that facility.
We update inventory records to ensure accuracy and proper accounting. The Shared Inventory Stock model enables lightning-fast order processing, often completing fulfillment in hours instead of days.
We encourage all clients to consider joining the Shared Inventory program. Participation is subject to approval, and only a select number of sellers will be accepted to maintain strict quality standards. We regularly review inventory quality and other criteria to determine ongoing eligibility.
If you’re interested in joining Shared Inventory, contact us to learn more and see if this model fits your business needs.
Otispeed offers a white-label service, operating discreetly behind the scenes. There will be no indication that we fulfill orders for you. We never promote our company to your customers. You can choose free, unbranded packaging materials, or for a small fee, use your own branded boxes and materials. We can also customize orders to your specifications.
DID YOU KNOW?
Do you think your business could achieve more? If so, let Otispeed review your operations and provide advice on maximizing your potential. We can help you grow, boost your return on invested capital (ROIC), and evaluate your business model.
Kyle Andrew
EVP, CMO at American Eagle Outfitters
Difficulties with order fulfillment were stopping our brand from reaching the highest level of customer satisfaction. As the EVP, I needed to find the best solution to address these issues. Otispeed gave me access to top-quality order fulfillment, and now I’m confident that packages are always delivered accurately and on schedule.
CUSTOMER SERVICE
Otispeed is committed to providing excellent after-sales support, customer care, and satisfaction. If you have any questions or need assistance with an order, please contact us. Our customer service team is available 24/7 to make sure your business and your customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (note: you must be a customer with an active subscription to use the ticket system).
(800) 550-4576
