Transparent Billing—
No Hidden Charges, No Surprises!

We’ve dedicated ourselves to building the most customer-focused Order Fulfillment company possible. Complicated or unclear billing goes against our values, so we’ve created straightforward, easy-to-understand plans with no hidden costs. This way, you always know what services you’re getting and exactly what you’ll pay.

While many competitors make their pricing confusing to add extra fees, we’ve chosen to be clear and upfront. At Otispeed, we promise total transparency in everything we do—including billing. You’ll always know your costs in advance, and if you choose our popular pay-as-you-go plan, you can easily estimate your expenses based on usage. We guarantee no hidden fees—ever!

OUR PLAN CUSTOMIZATION PROCESS

GETTING TO KNOW EACH OTHER

We begin by learning about each other. We'll introduce our team and explain all the services we offer. As a new client, you’ll likely have questions, and we’re here to answer them. If you need a specific service, just ask—we provide many options, some of which aren’t listed publicly. We’ll also take time to understand your business so we can recommend the best plan for you. We’ll select a base plan that fits your needs, then customize it by adding or removing services so you get the most value from your subscription.

ADVANCED ANALYTICS & DECISION SUPPORT

Using the details you share about your business, our AI-powered analytics tool will recommend the most suitable subscription plan. Our suggestions consider your sales volume, business objectives, history, future projections, and budget. Ultimately, the choice is yours, but our recommendations typically provide the greatest benefit. Our decision support system will also evaluate shipping methods and carriers to suggest the most cost-effective options. We’ll review everything together to ensure all add-ons and subscription needs are covered.

PERSONAL ACCOUNT MANAGER

Every Otispeed client is assigned dedicated support. Two account managers will handle your account, serving as your main contacts for any issues. This builds a strong working relationship and helps us resolve concerns quickly. Our clients appreciate having dedicated account managers. With this support, you won’t need to call a helpdesk or wait on hold. You’ll always speak with someone who knows your business, saving you time and hassle. Feel free to consult your Account Managers about any questions or to get the most from your subscription.

A PLAN AS INDIVIDUAL AS YOUR BUSINESS

You’ve probably heard the saying, “One Size Fits All.” We know that’s not true for business plans. That’s why we carefully review your business and create a custom plan that delivers the best value. Our tailored plans include all the complimentary benefits we offer, plus our best price guarantee. You’ll always receive powerful AI-driven analytics, inventory and order management, personalized service, savings in multiple areas, and top-tier customer support—all included at no extra cost.

FREE SERVICES INCLUDED

Otispeed provides a range of complimentary benefits to every customer, no matter your business size. Here’s a quick overview of some of these free services.

FREE ACCOUNT SETUP

When you enroll in a plan, your account will be ready within a day or two. Once activated, you’ll have full access to manage your subscriptions and settings. If your plan needs extra setup or integration, our IT team will work with yours to ensure a smooth transition with little to no downtime.

No Minimums or Maximums

We don’t set any minimum or maximum requirements for your business to use our services. The only thing that matters is the number of orders you want us to handle. You can always expect exceptional service, attention to detail, and precise order fulfillment from us.

No Extra Storage Charges

Unlike many fulfillment providers, we don’t charge for long-term storage—unless your inventory needs climate control. Otherwise, storage is free.

Pay-As-You-Go Option

Prefer flexibility? Our pay-as-you-go plan lets you pay only for what you use, with no long-term commitment required.

Seamless, Scalable Integration

Our platform is highly scalable and integrates smoothly with your existing systems, regardless of your eCommerce platform. We offer free integration at no additional cost.

Complimentary Returns Processing

Returns aren’t fun, but we make them easier by handling returns, refunds, and exchanges at no charge. It may not make returns enjoyable, but it will simplify your workflow.

Free Standard Packing Materials

We supply standard packaging materials—boxes, fillers, envelopes, tape, and more—at no cost. If you want custom-branded packaging, that’s a separate service.

Dedicated Support Team

In addition to your account managers, you can reach our customer support team by phone, email, chat, or ticket system. All these support channels are free.

Discreet, White-Label Fulfillment

We never include our branding on any package or order we fulfill for you. Your customers will never know a third party was involved—we’re happy to stay behind the scenes so your business shines.

Shipping Discounts & More

We’ve secured special rates with multiple shipping carriers and pass those savings on to you. You’ll also benefit from other discounts, including bulk rates for high order volumes.

GET STARTED FOR FREE!

Begin Your Free Trial Now!

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DID YOU KNOW?

Do you think your business could achieve more? If so, let Otispeed review your operations and provide advice on maximizing your potential. We can help you grow, boost your return on invested capital (ROIC), and evaluate your business model.

Kyle Andrew

EVP, CMO at American Eagle Outfitters

Difficulties with order fulfillment were stopping our brand from reaching the highest level of customer satisfaction. As the EVP, I needed to find the best solution to address these issues. Otispeed gave me access to top-quality order fulfillment, and now I’m confident that packages are always delivered accurately and on schedule.

CUSTOMER SERVICE

Otispeed is committed to providing excellent after-sales support, customer care, and satisfaction. If you have any questions or need assistance with an order, please contact us. Our customer service team is available 24/7 to make sure your business and your customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (note: you must be a customer with an active subscription to use the ticket system).

(800) 550-4576

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Transparent Billing— No Hidden Charges, No Surprises!